Terms of Service

Effective Date: January 1, 2026

Welcome to Skyline Catering Express. We appreciate your interest in our catering services located at 5601 S Pennsylvania Ave. These Terms of Service explain how our business relationship works, what you can expect from us, and what we need from you. We've written this document to be clear and straightforward because we believe transparency builds trust.

Please read these terms carefully before using our website or services. By accessing skylinecateringexpress.com or engaging our catering services, you're agreeing to follow these terms.

1. Acceptance of Terms

When you visit our website, place an order, or use any of our catering services, you're entering into an agreement with Skyline Catering Express. This agreement is based on the terms outlined in this document.

If you don't agree with any part of these terms, we ask that you don't use our website or services. We update these terms occasionally to reflect changes in our business practices or legal requirements, so check back periodically. Your continued use of our services after we make changes means you accept those updates.

These terms apply to everyone who interacts with our business, including website visitors, customers who place orders, event planners, corporate clients, and anyone who communicates with us through our platform.

2. Service Description

Skyline Catering Express provides professional catering services for various events and occasions. Our services include:

Menu planning and food preparation for events of different sizes
Delivery and setup services for catered events
Corporate catering and business lunch services
Special event catering including weddings, parties, and gatherings
Custom menu creation based on dietary requirements and preferences
Online ordering and consultation services through our website

We work hard to provide accurate descriptions of our menu items, services, and pricing on our website. However, we reserve the right to modify our offerings, adjust prices, and update service availability as needed. If we need to make significant changes to a confirmed order, we'll contact you as soon as possible to discuss alternatives.

Our website serves as an information portal and ordering platform. While we strive to keep all information current and accurate, occasional errors may occur. We're not responsible for typographical mistakes or outdated information, but we'll always work with you to find a fair solution if confusion arises.

3. User Obligations and Conduct

When you use our website and services, we expect certain standards of conduct. These obligations help us maintain a safe, efficient, and pleasant experience for everyone.

Account Security

If you create an account on our website, you're responsible for maintaining the confidentiality of your login credentials. Don't share your password with others, and notify us immediately if you suspect unauthorized access to your account. You're responsible for all activities that occur under your account.

Accurate Information

Provide truthful and complete information when placing orders or communicating with us. This includes accurate contact details, event information, guest counts, dietary restrictions, and delivery addresses. Inaccurate information can lead to service problems, and you may be responsible for additional costs resulting from incorrect details.

Prohibited Activities

You agree not to:

Use our website for any unlawful purpose or in violation of these terms
Attempt to interfere with the proper functioning of our website
Access our systems through automated means without permission
Copy, reproduce, or distribute our content without authorization
Impersonate others or misrepresent your affiliation with any person or entity
Transmit viruses, malware, or other harmful code
Harass, threaten, or abuse our staff or other users

Order Commitments

When you place an order, you're making a commitment to complete that transaction according to our payment and cancellation policies. We prepare for your event based on the details you provide, so last-minute changes or cancellations can create challenges and may incur fees as outlined in your service agreement.

4. Ordering and Payment Terms

Orders can be placed through our website, by phone, or in person at our location. We require advance notice for catering orders, with the specific timeframe depending on the size and complexity of your event.

Pricing is confirmed at the time of order placement. We accept various payment methods, and payment terms will be specified in your order confirmation or catering contract. For large events, we typically require a deposit to secure your date, with the balance due before or on the day of the event.

All prices are subject to applicable taxes and service charges. If your event requires special equipment, additional staff, or extended service hours, extra fees may apply.

5. Cancellation and Refund Policy

We understand that plans change. Our cancellation policy balances flexibility with the reality that we commit resources to your event well in advance.

Cancellation terms vary based on the size and nature of your order. Generally, cancellations made with sufficient advance notice may receive a full or partial refund, minus any non-recoverable costs we've already incurred. Last-minute cancellations or no-shows typically result in forfeiture of deposits or full payment, as we've already purchased ingredients and allocated staff time.

Specific cancellation deadlines and refund percentages will be detailed in your order confirmation or catering contract. If you need to cancel or modify an order, contact us as early as possible.

6. Intellectual Property Rights

The content on skylinecateringexpress.com belongs to Skyline Catering Express. This includes our logo, website design, photographs, menu descriptions, recipes, text content, graphics, and other materials.

You're welcome to view and use our website for personal, non-commercial purposes related to learning about and ordering our services. However, you can't copy, distribute, modify, reproduce, or create derivative works from our content without written permission.

If you share photos or reviews of our food and services on social media or review platforms, you grant us permission to use that content in our marketing materials with appropriate credit to you.

Our business name, logo, and branding are trademarks of Skyline Catering Express. Using these marks without authorization is prohibited.

7. Limitation of Liability

We take pride in delivering quality catering services, but we need to be clear about the limits of our legal responsibility.

We provide our services and website "as is" and make every effort to ensure quality and reliability. However, we can't guarantee that our website will always be available, error-free, or completely secure. Technical issues, maintenance, or circumstances beyond our control may occasionally affect website functionality.

Regarding our catering services, we're responsible for providing food and services that meet reasonable quality standards and match what we've agreed to deliver. We maintain appropriate food safety practices and comply with health regulations.

However, we're not liable for:

Indirect, incidental, or consequential damages arising from our services
Issues caused by inaccurate information you provide
Problems resulting from circumstances beyond our reasonable control, such as extreme weather, natural disasters, or supplier failures
Allergic reactions if you haven't informed us of dietary restrictions or allergies
Damages to venue property caused by factors outside our control
Lost profits or business opportunities related to your event

To the extent permitted by law, our total liability for any claim related to our services is limited to the amount you paid for those specific services.

Some jurisdictions don't allow certain liability limitations, so some of these restrictions may not apply to you. You may have additional rights under local consumer protection laws.

8. Food Allergies and Dietary Restrictions

We take food allergies and dietary restrictions seriously and will work with you to accommodate your needs. However, you must inform us of any allergies, intolerances, or dietary requirements when placing your order.

While we make every effort to prevent cross-contamination, our kitchen prepares foods containing common allergens including nuts, dairy, eggs, wheat, soy, and shellfish. We cannot guarantee that any item is completely free from allergen traces.

If you or your guests have severe allergies, please discuss this with us in detail so we can determine whether we can safely accommodate your needs. The responsibility for communicating dietary restrictions to your guests ultimately rests with you as the event host.

9. Termination

We reserve the right to refuse service or terminate our relationship with any customer who violates these terms, provides false information, engages in abusive behavior toward our staff, or fails to meet payment obligations.

You can stop using our services at any time, subject to any outstanding obligations under existing orders or contracts.

If we terminate your access to our website or services for cause, you're still responsible for any outstanding payments owed.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of the state where our business operates, without regard to conflict of law provisions.

If a dispute arises between us, we encourage you to contact us first so we can try to resolve it informally. Most issues can be addressed through honest communication. If we can't reach a resolution through discussion, any legal disputes will be handled in the courts located in the jurisdiction of our business address at 5601 S Pennsylvania Ave.

You agree that any legal action must be filed within one year after the claim arose, or it's permanently barred.

11. Indemnification

You agree to indemnify and hold Skyline Catering Express harmless from any claims, damages, or expenses (including reasonable attorney fees) arising from your violation of these terms, your use of our services, or your violation of any rights of another party.

12. Severability

If any provision of these terms is found to be unenforceable or invalid by a court, that provision will be modified to reflect the parties' intention as closely as possible, and the remaining provisions will continue in full effect.

13. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll post the updated terms on our website with a new effective date.

For major changes that substantially affect your rights, we'll make reasonable efforts to notify you through email or a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the modified terms.

14. Contact Us

We believe in open communication. If you have questions about these Terms of Service, concerns about our practices, or need clarification on any point, please reach out to us.

Skyline Catering Express
5601 S Pennsylvania Ave
Email: [email protected]

We'll respond to your inquiry as promptly as possible. For urgent matters related to upcoming events, calling us directly typically yields the fastest response.

15. Entire Agreement

These Terms of Service, along with any specific catering contracts or order confirmations you receive, constitute the entire agreement between you and Skyline Catering Express regarding your use of our services. They supersede any prior agreements, discussions, or understandings.

Thank you for taking the time to read and understand these terms. We look forward to serving you and making your event a success.