Privacy Policy

Effective Date: January 2026

Welcome to Skyline Catering Express! We're delighted that you've chosen to explore our catering services, and we want you to feel completely comfortable and informed about how we handle your personal information. At 5601 S Pennsylvania Ave, we've built our business on trust, quality food, and exceptional service—and that same commitment extends to protecting your privacy.

This Privacy Policy is designed to help you understand what information we collect when you visit our website at skylinecateringexpress.com, place an order, or interact with our catering services. We believe in transparency, and we've written this policy in plain language so you can easily understand how your data is used and protected. If you ever have questions or concerns, we're just an email away at [email protected].

Information We Collect

To provide you with the best possible catering experience, we collect certain information about you. Think of this as the ingredients we need to prepare the perfect event for you! Here's what we gather and why:

Personal Information You Provide

When you reach out to us for catering services or browse our website, you may voluntarily share information with us, including:

Contact Details: Your name, email address, phone number, and delivery or event address. This helps us communicate with you about your order and ensure your delicious food arrives at the right location.
Event Information: Details about your event, including date, time, number of guests, dietary restrictions, and menu preferences. This allows us to customize our services to make your occasion truly special.
Payment Information: Credit card details, billing address, and transaction history. We handle this information securely through trusted payment processors to complete your orders safely.
Account Information: If you create an account with us, we'll store your login credentials and order history to make future bookings even easier.
Feedback and Correspondence: Any messages, reviews, or comments you share with us help us continuously improve our services.

Information We Collect Automatically

When you visit skylinecateringexpress.com, our website automatically gathers certain technical information to help us understand how people use our site and how we can make it better:

Device and Browser Information: The type of device you're using, your browser type, and operating system.
Usage Data: Which pages you visit, how long you stay, and what links you click. This helps us understand what content is most helpful to our visitors.
IP Address and Location: Your general geographic location (not your exact address) helps us understand where our customers are coming from and tailor our services accordingly.
Cookies and Similar Technologies: Small files stored on your device that remember your preferences and help our website function smoothly.

How We Use Your Information

Every piece of information you share with us serves a purpose in delivering excellent catering services. We're committed to using your data responsibly and only for legitimate business reasons. Here's how we put your information to work:

Fulfilling Your Catering Orders

First and foremost, we use your information to prepare and deliver the exceptional catering experience you've ordered. This includes processing payments, confirming event details, coordinating delivery logistics, and communicating any updates about your order.

Improving Our Services

Your feedback and usage patterns help us understand what we're doing well and where we can improve. We analyze this information to refine our menu offerings, enhance our website functionality, and develop new services that better meet your needs.

Communication and Customer Service

We'll use your contact information to respond to your inquiries, send order confirmations, provide event reminders, and share important updates about our services. We want to keep you informed every step of the way, from initial inquiry to the last bite of dessert!

Marketing and Promotional Activities

With your permission, we may send you information about special offers, seasonal menus, catering tips, and other news from Skyline Catering Express. We promise not to overwhelm your inbox, and you can opt out of these communications at any time.

Legal Compliance and Business Operations

Sometimes we need to use your information to comply with legal obligations, resolve disputes, enforce our agreements, and protect the rights and safety of our business, customers, and employees.

Data Security and Protection

Protecting your personal information is something we take very seriously at Skyline Catering Express. Just as we carefully handle food safety in our kitchen, we implement robust security measures to safeguard your data.

Our Security Measures

We employ industry-standard security technologies and procedures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes:

Secure Socket Layer (SSL) encryption for all data transmitted between your browser and our servers
Secure payment processing through PCI-compliant payment gateways
Regular security audits and updates to our systems
Restricted access to personal information, limited only to employees who need it to perform their jobs
Employee training on data privacy and security best practices

Your Role in Security

While we do our part to protect your information, we encourage you to take steps to safeguard your own data as well. Keep your account passwords confidential, use strong and unique passwords, and log out of your account when using shared devices.

Please remember that no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you notice any suspicious activity related to your account, please contact us immediately at [email protected].

Cookies and Tracking Technologies

Let's talk about cookies—not the delicious kind we might serve at your event, but the digital variety that help our website work better for you!

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, understand how you use our site, and provide you with a more personalized experience.

Types of Cookies We Use

Essential Cookies: These are necessary for our website to function properly. They enable basic features like page navigation, secure access to certain areas, and shopping cart functionality.
Performance Cookies: These help us understand how visitors interact with our website by collecting anonymous information about page visits, traffic sources, and user behavior.
Functionality Cookies: These remember your choices and preferences (like your language preference or region) to provide enhanced, personalized features.
Marketing Cookies: With your consent, these cookies track your browsing activity to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

Managing Your Cookie Preferences

You're in control of cookies! Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Keep in mind that disabling cookies may affect your ability to use certain features of our website. You can learn more about managing cookies through your browser's help section.

Third-Party Services and Sharing

To deliver the comprehensive catering experience you deserve, we sometimes work with trusted third-party service providers. We want you to understand who these partners are and why we share information with them.

Service Providers We Work With

Payment Processors: Secure payment gateways that handle credit card transactions safely and efficiently.
Delivery and Logistics Partners: Companies that help us coordinate and execute timely deliveries to your events.
Website Hosting and Technology Providers: Services that keep our website running smoothly and securely.
Marketing and Analytics Tools: Platforms that help us understand website traffic, improve our services, and communicate with customers effectively.
Customer Service Tools: Software that helps us manage inquiries and provide responsive support.

Our Commitment to Your Privacy

We carefully select our third-party partners and require them to maintain the same high standards of privacy and security that we uphold. We only share the minimum information necessary for them to perform their services, and we prohibit them from using your data for their own purposes.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your trust is too valuable to us!

Your Privacy Rights and Choices

Your personal information belongs to you, and we believe you should have control over how it's used. Here are the rights you have regarding your data:

Access and Correction

You have the right to access the personal information we hold about you and request corrections if anything is inaccurate or outdated. Simply reach out to us, and we'll be happy to help you review and update your information.

Deletion

You can request that we delete your personal information, subject to certain legal exceptions. For example, we may need to retain certain records for tax purposes or to resolve disputes.

Opt-Out of Marketing Communications

If you'd prefer not to receive promotional emails from us, you can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we'll still send you important transactional messages related to your orders.

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used format that you can transfer to another service provider.

Withdrawal of Consent

If we're processing your information based on your consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing that occurred before you withdrew consent.

Children's Privacy

Skyline Catering Express services are intended for adults planning events. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

As our business grows and evolves, we may need to update this Privacy Policy from time to time. When we make significant changes, we'll notify you by posting a prominent notice on our website or sending you an email. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

The "Effective Date" at the top of this page indicates when the policy was last updated. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us About Privacy

We're here to answer any questions or address any concerns you might have about this Privacy Policy or how we handle your personal information. Your privacy matters to us, and we want you to feel confident in how we protect your data.

If you'd like to exercise any of your privacy rights, have questions about our practices, or simply want to chat about how we can better serve you, please don't hesitate to reach out:

Skyline Catering Express
5601 S Pennsylvania Ave
Email: [email protected]

We typically respond to all privacy-related inquiries within 48 hours. When you contact us, please provide enough detail so we can properly address your request or concern.

Final Thoughts

Thank you for taking the time to read our Privacy Policy. We know legal documents aren't the most exciting reading material, but understanding how your information is handled is important. At Skyline Catering Express, we're committed to earning and maintaining your trust—not just through delicious food and exceptional service, but through responsible and transparent data practices.

Whether you're planning an intimate gathering or a large corporate event, we're honored to be part of your special occasion. We look forward to serving you with the same care and attention to detail that we apply to protecting your privacy.

Here's to great food, memorable events, and peace of mind!